How do I contact UC?

You can call the UC Service Center at 888-313-7284.  The Service Center only take calls on Mondays, Tuesdays, and Thursdays from 8 a.m. until 4 p.m.  The least busiest time to call is towards the end of the day.  If you are still waiting on hold at 4 p.m., you will be asked to leave a message, and you should receive a call back that evening or the next day.  Due to a staff shortage at the Service Center, you may experience busy signals and/or long delays.

You can also go to CareerLink, which has direct telephone access to the Service Center.  If you are still waiting in line at CareerLink when the service centers close, you will be given a form to fill out and you should receive a call back.

There are two ways you can contact UC about your benefits claim online. 

First, you can send an email to UCCclaims@pa.gov with questions or information about your claim and eligibility.  You can also attach documents to your email (for example, a doctor’s note showing you have been released to perform light duty work).  The Department should respond to you within a few days. You can always request a callback.

Second, you can fill out the "Contact Us" form on the UC website.  There is a “Comments” section where you can provide updated information to UC or ask a question.  The Department should respond to you within a few days.  You can always request a callback.

Below, you can download a printable brochure published by the Department of Labor and Industry called "Unemployment: What you need to know."