Philadelphia Legal Assistance (PLA) strives for excellence in the delivery of legal services.  The Administrative Manager will play an integral role in the delivery of high-volume, high-quality legal services. In addition to performing traditional administrative support duties, the Administrative Manager will assist with special projects for executive management. He/she/they also will manage the Administrative Assistants and the Front-Desk Receptionist.

This individual is career-minded, strategic, and capable of delivering exemplary customer service. He/she/they also has a record of effective people management.

This is a fully onsite position. Business hours are Monday – Friday, 9AM-5 PM.


Handle the day-to-day management of the administrative team. Create a monthly schedule that captures any planned absences, approve/review paid and unpaid leave requests, troubleshoot complaints and problems, and (in coordination with the Managing Attorneys) design and plan administrative workload.


  • Serve as point person for various office supply vendors such as Staples DocuVault, WB Mason, etc.
        • Serve on Hiring Committee, performing administrative tasks such as posting job openings, organizing and filing applications, scheduling interviews, and conducting employment references.
  • Learn PLA intake and triage system and train new admin staff how to triage telephone and walk-in inquiries. 
        • Give tours of the office to new staff, train new staff about standard office procedures, supplies and resources, and be available to answer when necessary.
  • Maintain intake hotlines's messaging and schedules, ensuring lines are open and closed according to regular schedules and occasional changes to schedule.
  • Coordinate administrative onboarding and offboarding for new and separating employees.
  • Manage, operate, and train others to operate office equipment, including multifunction devices (photocopiers), telephone system, voice mail system, and postage machine.
  • Arrange for IT assistance or repair service when office equipment (computers, photocopiers, etc.) doesn’t work properly.
  • Monitor inventories of supplies and ensure that supplies are ordered before they run out.
  • Manage conference room and Zoom schedules to ensure there are no overlaps.
        • Attend Board meetings and take notes.
        • Monitor PLA library (e.g., track receipt of books and invoicing and distribute books).
        • Order business cards for new and veteran staff.
  • Stand in for administrative assistants by processing mail, answering phones, and covering the front desk when needed.


The qualified candidate will have a BA degree from a college or university, 5-7 years of professional experience, a strong attention to detail, the ability to retain and apply knowledge, a strong sense of personal responsibility that leads to high-quality work, and the ability to handle a wide variety of tasks in an efficient and organized manner. In addition, he or she must be compassionate and patient with clients.


Salary is commensurate with years of experience. PLA fully pays for health coverage for employees and their dependents and offers generous holiday and leave benefits as well as retirement contributions.


PLA values a diverse work environment and strongly encourages women, people of color, people who identify as LGBTQ, people with disabilities, people who have experienced poverty or homelessness, and people who have had prior contact with the juvenile, criminal, or child welfare systems to apply. PLA invites all applicants to include in their cover letter a statement about how your unique background and/or experiences might contribute to the diversity, cultural vitality, and perspective of our staff and legal services practice.  Interested applicants should email a cover letter and resume, preferably in one PDF document, to: