I'm Waiting on UC Benefits

There could be a few reasons why you are still waiting on your benefits. Continue to file your biweekly claims while you try to figure out what is happening with your application.

Reasons why your benefits may be held up:

  • The government may be processing your payments. This can take a long time.

  • You did not make enough money to get benefits. If you do not make enough money, you may not be financially eligible for benefits. The government will send you a letter in the mail to tell you if you made enough money to get benefits. These letters can take a long time to get to you in the mail. 

  • The government is looking over your reason for losing work. This is called your “separation from employment.” The government looks over your reason if you voluntarily quit your job or were discharged by your employer.

  • You have an overpayment on your account, and the government is taking your benefits to pay off that overpayment.  Check to see if you have a UC overpayment here.

Here are some things to do to figure out what is going on with your application:

Check the status of your claim 

We made a video that shows you how to get information about your unemployment compensation claim. Click here to watch.

This guide also lays out the steps for checking the status of your claim. If your claim is under appeal reach out to Philadelphia Legal Assistance.

After you check the status of your claim, be sure to check your mailbox regularly for letters from the Department of Labor and Industry.

Email UCHelp@pa.gov

Email UCHelp@pa.gov with questions or information about your claim and eligibility.  You can also attach documents to your email (for example, a doctor’s note showing you have been released to perform light duty work).  The Department should respond to you within a few days. You can always request a callback.

Call the UC Service Center 

You can also call the UC Service Center at 888-313-7284. Due to a staff shortage at the Service Center, you may experience busy signals and/or long delays.

Chat with a UC Representative

If you are having trouble reaching the UC Service Center, you can try the Department of Labor and Industry’s chat system. Chat now.

After you check the status of your claim, be sure to check your mailbox regularly for letters from the Department of Labor and Industry.

Check Your Mail Regularly

After you file your application, check your mail regularly for a Claim Confirmation Letter. You should receive this after you submit your application within the next few days, or during the COVID-19 pandemic, expect this letter to take a few weeks to get to you. 

After you receive your claim confirmation letter, you should file an initial claim. 

You may also receive follow up letters from the government after you get your confirmation letter saying that you are not eligible for benefits. This letter is called a Notice of Denial. If you get a Notice of Denial, appeal immediately and contact a free legal provider in your area.