"SAVE YOUR HOME PHILLY" HOTLINE SUPERVISOR FULL-TIME

BACKGROUND

Philadelphia Legal Assistance (PLA) seeks to immediately hire a full-time attorney for its Consumer Housing Unit.  PLA is a federally funded civil legal services program serving low income residents in Philadelphia County.  

PLA’s Consumer Housing Unit operates the Save Your Home Philly Hotline (215-334-HOME), the central point of contact for Philadelphia homeowners facing foreclosure.  The Hotline is staffed with nine full-time paralegals, who work under the supervision of PLA lawyers, a coordinator, an Eviction Diversion Project Attorney.  When a homeowner calls the Hotline, a paralegal analyzes the homeowner’s situation, provides legal advice and brief legal services if necessary, and makes referrals as appropriate to housing counseling agencies and legal services organizations.  The Hotline serves as the primary intake source for PLA’s Consumer Housing Unit.  The Hotline Supervisor is generally responsible for the day-to-day supervision and administration of the Hotline and the referral of Hotline cases to PLA’s Consumer Housing Unit.

The Save Your Home Philly Hotline also plays a role in the newly created Eviction Diversion Program. The Hotline reviews requests for mediation connects tenants with housing counseling resources. The Eviction Diversion Project Attorney provides the primary supervision for services provided to tenants under the Eviction Diversion Program. 

RESPONSIBILITIES

  • Training new Hotline paralegals on PLA policies, procedures, and substantive knowledge required to provide legal advice to homeowners facing foreclosure.
  • Attending mortgage foreclosure conciliation conferences to offer assistance to housing counselors and providing legal advice to homeowners with unusual or complex cases. During the pandemic, conferences will take place remotely and assistance will be provided via telephone or video conference.
  • Supervising Hotline paralegals to ensure that:
  • Callers receive quality assistance;
  • Callers with time-sensitive needs are given priority treatment;
  • Data collection procedures are understood and followed.
  • Assisting Hotline paralegals with unusual or difficult cases.
  • Assisting PLA attorneys with case triage and assignment.
  • Keeping Hotline’s online reference manual up-to-date with the latest information about foreclosure relief programs and other information.
  • Holding Hotline staff meetings.
  • Managing the work schedule for Hotline staff to ensure adequate coverage.
  • Serving as a liaison between the Hotline and other entities involved in helping homeowners avoid foreclosure, including housing counseling agencies, community organizations, and the City of Philadelphia.
  • Representing homeowners in foreclosure or property tax proceedings  Presenting at community education events.
  • Designing and implementing new policies and procedures to improve the quality of the Hotline and increase the Hotline’s capacity.

QUALIFICATIONS

  • Law degree and at least 5 years of experience.
  • Good communication, time management, problem-solving and administrative skills.
  • Ability to continually learn new things and then teach them to others.

 SALARY AND BENEFITS: Salary commensurate with experience and comparable to other public interest salaries. PLA provides excellent benefits including fully paid medical for employees and their dependents, a 403B retirement plan, and generous paid leave. 

APPLICATION PROCESS: Philadelphia Legal Assistance (PLA) is an equal opportunity employer. PLA values a diverse work environment and strongly encourages women, people of color, people who identify as LGBTQ, people with disabilities, people who have experienced poverty or homelessness, and people who have had prior contact with the juvenile, criminal, or child welfare systems to apply. PLA invites all applicants to include in their cover letter a statement about how your unique background and/or experiences might contribute to the diversity, cultural vitality, and perspective of our staff and legal services practice.

Applications will be accepted on a rolling basis, and the position will remain open until filled.  We encourage applicants to submit applications early. Interested applicants should forward a resume and cover letter via electronic mail to work@philalegal.org.

Deadline: 
open until filled
How To Apply: 

Send resume to: work@philalegal.org